By Mojtaba Rezaei
Artificial Intelligence (AI) is rapidly reshaping the way organisations create, share, store, and use knowledge. As intelligent technologies become increasingly integrated into business processes and decision-making, knowledge management is entering a new era, one defined by automation, data-driven insights, and human–AI collaboration.
Knowledge Management in the AI Era: Evolution, Challenges, and Strategic Adaptation explores how AI is transforming organisational knowledge ecosystems and what this transformation means for managers, researchers, and institutions.
Rather than viewing AI simply as a technological tool, the discussion presents it as a transformative force capable of redefining organisational learning, expertise, and innovation. Technologies such as machine learning, natural language processing, intelligent agents, and generative AI are increasingly shaping how knowledge is created, captured, analysed, and applied.
“The challenge is not replacing human knowledge, but enhancing it through intelligent systems.”
At the same time, the rise of AI introduces important challenges that organisations cannot ignore. Questions related to ethics, algorithmic bias, transparency, explainability, privacy, and governance are becoming central to the future of knowledge management.
The integration of AI into organisational environments therefore requires more than technological adoption; it demands strategic thinking, responsible leadership, and a clear understanding of the human dimension of digital transformation. By combining perspectives from knowledge management, digital transformation, information systems, and organisational studies, this work connects theoretical foundations with practical applications, offering both conceptual insights and actionable guidance for developing AI-enabled knowledge strategies that are innovative, ethical, and sustainable.
Another central theme is the evolving relationship between human intelligence and machine intelligence. As organisations increasingly rely on AI-supported systems, the future of knowledge management will depend on effective collaboration between people and technology.
Human creativity, critical thinking, experience, and ethical judgment remain essential, even in highly automated environments.
Organisations that successfully navigate the AI era will be those capable of building learning-oriented cultures, developing adaptive capabilities, and aligning technological innovation with organisational values and long-term objectives.
Designed for academics, researchers, managers, and digital transformation professionals, this work provides a timely and forward-looking perspective on how organisations can manage knowledge intelligently, responsibly, and strategically in an increasingly AI-driven world.
Ultimately, those able to combine advanced technologies with human expertise and strategic vision will be better positioned to create resilient, innovative, and future-ready organisations.